AI receptionist
Answers when your lines are busy or closed, replies to the questions you approve and books or requests the visit.
$1,500 setup + $497/month
Medical practices
Your practice, always answered.
Patients call to book, reschedule or ask about hours while your staff is with other patients. Coveframe’s digital staff answer every call and message with the information you approve and pass each request to your team.
The problem
Busy lines send patients elsewhere.
Hold times and voicemail push new patients to the next practice, and your front desk spends the day repeating hours, directions and which insurance you take.
How it works
A call during clinic hours
- A patient calls while the front desk is with someone
- The AI receptionist answers in English or Spanish
- It answers what you approved: hours, location, insurance you accept, how to prepare
- It books the visit in your Google Calendar or takes the details
- Symptoms or medical questions are never answered: it notes them and advises calling 911 in an emergency
- Your team gets the summary by email
Your digital staff
Three staff members, one job each
AI chat for your website
Answers website visitors with approved information only (hours, services, insurance) and takes their details, with permission.
$395 setup + $69/month
Lead response
Every appointment request from your form gets a confirmation email within minutes, and your team gets an alert.
$297 setup + $97/month
Clear limits
What your digital staff never do
- They never give medical advice or assess symptoms.
- They do not ask for or store medical records.
- They do not promise prices, coverage or availability you have not approved.
- They always say they are virtual assistants.
Before anything goes live we review your privacy obligations with you (for example, HIPAA) and what data is stored. Scheduling connects to Google Calendar; connecting to your practice-management software is evaluated case by case.
Next step
How many patients reach your voicemail today?
Schedule a discovery call and let's look at how patients reach your practice.